Risk & Knowledge Management - Quality Assurance
Like all quality minded organisations we want to deliver excellent service all of the time. To achieve this ambition, we are committed to continuous improvement and to learning from experience - both good and bad.
Our Quality Assurance programme is called "I.Q." which stands for Instilling Quality.
I.Q. is designed to ensure:
- that all our work is of a consistently excellent quality across our offices
- regulatory and legal compliance in all the jurisdictions in which we operate
- innovative service delivery to clients
- we work together better in teams, share responsibility and increase our ability to support each other
The I.Q. programme is a combination of documents, processes and training. It includes file opening and closing processes, a manual of quality standards, transaction processes and ethics, a work review process for correspondence and documents, a client complaints procedure and a quality performance review process.